FAQ

 

Where are La mer's products developed and produced? 

We are proud that all of our activities take place at one site.  All La mer’s skincare products are developed in our in-house laboratories and produced in compliance with GMP ISO 22716 at the company headquarters in Cuxhaven.

 

 

Why is Sea Silt Extract so special? 

Our unique Sea Silt Extract is obtained using a patented extraction process and is only produced by La mer. The extract contains the sea’s minerals, trace elements and organic nutrients in a highly concentrated form. These substances help the skin by restoring its natural moisture and enabling it to store it in moisture depots. The skin’s natural protective barrier is strengthened and the skin becomes more resistant to external stress. 

 

 

Why is there another cosmetics firm called La mer?

As well as our La mer brand, Estée Lauder also has a cosmetics brand called LA MER, which is sold through cosmetics shops. Both companies have signed a co-existence agreement. We sell our La mer skincare at selected pharmacies and beauty salons. The product formulas are different. 

 

 

Can I get samples of your products? 

To get to know our range we suggest that you visit your nearest stockist, where a sales assistant will be happy to show you our products and recommend those that are best suited to your skin’s needs. For details of the nearest stockist please click on Find a Stockist.  

 

 

Are La mer products suitable for allergy sufferers? 

Throughout the development process for all La mer products we attach great importance to ensuring that they are exceptionally well tolerated. Our products are free from PEG, paraffin, parabens and silicones. People who suffer from allergies and reactive skin will find a wide choice of products in our MED range. This range does not contain anything that could be problematic for allergy suffers. If you know you are allergic to a certain substance our customer services team will be more than happy to advise you on which of your products to use. 

 

 

Does La mer carry out animal testing? 

La mer Cosmetics AG has its origins and headquarters in Cuxhaven at the heart of the Wattenmeer Nature Reserve in Lower Saxony, and we have a deep bond with this exceptional region and its unique flora and fauna. Animal protection is something we take very seriously. In Germany, a ban on animal testing for cosmetic products was introduced in 1998. Since La mer Cosmetics AG was founded we have never conducted animal testing nor asked others to do so on our behalf. Our in-house formulation experts select suitable ingredients and we use the latest technology to ensure that our products are exceptionally well tolerated without having to use animal testing. The skin-tolerance and function of our products are tested using in vitro methods or in vivo on volunteers. This means that we comply both with the latest standards in science and technology as well as the current statutory regulations. 

 

 

How long do La mer products keep? 

Our products have a shelf life of 30 months before opening; after opening, they should be used within six months. 

 

 

What are your payment and delivery terms? 

For delivery to Austria, Spain, Belgium and the Netherlands, a flat shipping fee of 7.00 € will be charged. In case of delays in delivery we will inform you immediately by e-mail or telephone. Your parcel will be delivered with one of our parcel service partners.

 

 

What can I do if I forget my password? 

In the "My Account” section go to “Log-in” and click on “Forgotten my password”. Enter your email and we will send you a new password.

 

 

How do I return goods? 

You have the right to cancel this contract within fourteen days without specifying any reasons. The withdrawal period comprises fourteen days from the day on which you, or a third party designated by you, other than the carrier, take(s) possession of the goods.

To withdraw from this contract please inform us by sending a letter, fax or email clearly stating your wish to withdraw. You can also use our cancellation form. For further details, please read the Right of Revocation. 

Should the parcel or any of the products be damaged when you receive them, then please return them to La mer along with information specified on the delivery note and the invoice. We will refund the cost of the product/s and postage. 

If you have an adverse reaction to a product purchased through our online shop, please get in touch with our customer services team (tel.: 0049 (0) 4723 79 000, email: kundenbetreuung@la-mer.com). 

We regret that you cannot return products purchased from our authorised stockists – pharmacies, cosmetic salons and spas – direct to us.