FAQ

 

Where are La mer's products developed and produced? 

We are proud that all of our activities take place at one site.  All La mer’s skincare products are developed in our in-house laboratories and produced in compliance with GMP ISO 22716 at the company headquarters in Cuxhaven.

  

 

Why is Sea Silt Extract so special? 

Our unique Sea Silt Extract is obtained using a patented extraction process and is only produced by La mer. The extract contains the sea’s minerals, trace elements and organic nutrients in a highly concentrated form. These substances help the skin by restoring its natural moisture and enabling it to store it in moisture depots. The skin’s natural protective barrier is strengthened and the skin becomes more resistant to external stress. 

 

 

Why is there another cosmetics firm called La mer?

As well as our La mer brand, Estée Lauder also has a cosmetics brand called LA MER, which is sold through cosmetics shops. Both companies have signed a co-existence agreement. We sell our La mer skincare at selected pharmacies and beauty salons. The product formulas are different. 

 

Where can I get advice?

You can either get advice directly from us on +49(0)4723 79 00 - 79 and kundenbetreuung@la-mer.com or on site in selected pharmacies and beauty salons. You can find out where the nearest sales outlet is by using our sales search.

 

Can I get samples of your products? 

To get to know our range we suggest that you visit your nearest stockist, where a sales assistant will be happy to show you our products and recommend those that are best suited to your skin’s needs. For details of the nearest stockist please click on Find a Stockist.  

 

 

Are La mer products suitable for allergy sufferers? 

Throughout the development process for all La mer products we attach great importance to ensuring that they are exceptionally well tolerated. Our products are free from PEG, paraffin, parabens and silicones. People who suffer from allergies and reactive skin will find a wide choice of products in our MED range. This range does not contain anything that could be problematic for allergy suffers. If you know you are allergic to a certain substance our customer services team will be more than happy to advise you on which of your products to use. 

 

 

Does La mer carry out animal testing? 

La mer Cosmetics AG has its origins and headquarters in Cuxhaven at the heart of the Wattenmeer Nature Reserve in Lower Saxony, and we have a deep bond with this exceptional region and its unique flora and fauna. Animal protection is something we take very seriously. In Germany, a ban on animal testing for cosmetic products was introduced in 1998. Since La mer Cosmetics AG was founded we have never conducted animal testing nor asked others to do so on our behalf. Our in-house formulation experts select suitable ingredients and we use the latest technology to ensure that our products are exceptionally well tolerated without having to use animal testing. The skin-tolerance and function of our products are tested using in vitro methods or in vivo on volunteers. This means that we comply both with the latest standards in science and technology as well as the current statutory regulations. 

 

 

Do La mer products contain microplastics?

As a manufacturer of marine cosmetics based in Cuxhaven, directly on the North Sea, the protection of the sea is naturally particularly close to our heart. We do not use solid microplastics in any of our products.

 

 

Are the La mer products vegan?

La mer stands for cosmetics with marine active ingredients. Our products are not certified with seals such as the Vegan Flower of the Vegan Society, but we do not use any ingredients of animal origin with the exception of beeswax, which is only contained in selected products. Nevertheless, it is true that our sea silt extract is not free of animal components, as the smallest animal components such as mussels, crabs etc. may be present as organic tidal flat components in our sea silt extract.

 

 

 Why do we still use palm oil?

We use - as is usual in the cosmetics industry - relevant raw materials and additives in a number of products. These are produced, for example, on the basis of vegetable oils, such as coconut oil, rapeseed oil or even palm oil and palm kernel oil. In the raw materials industry there are different thoughts and approaches to the subject of palm oil, in relation to the associated environmental aspects. However, it has already become clear that a complete renunciation of palm oil is not a sustainable solution, as it increases the demand for alternative oils and thus only leads to a shift in the problem. One promising approach is "sustainably produced palm oil". The first important steps have already been taken on the raw materials market, but there is no final solution yet. We are monitoring the approaches on the way to sustainably produced palm oil very closely and are working on a strategy to create a long-term environmentally conscious and promising solution for us.

 

 

Do the sun protection products comply with the Hawaiian Reef Act?

To ensure that sun worshippers can enjoy their beach holidays without worries, La mer combines effective sun protection and particularly compatible care with sea-friendly ingredients. Our products not only protect against UVB and UBA rays and infrared light, but are also free of oxybenzone and octinoxate in accordance with the Hawaii Reef Act and also free of octocrine in the products Sun-Gel SPF 50+ Face, Sun-Cream SPF 30 Face and Sun-Gel SPF 30 Body. 

 

 

 

How long do La mer products keep? 

Our products have a shelf life of 30 months before opening; after opening, they should be used within six months. 

  

What are your payment and delivery terms? 

For delivery to Austria, Spain, Belgium and the Netherlands, a flat shipping fee of 7.00 € will be charged. In case of delays in delivery we will inform you immediately by e-mail or telephone. Your parcel will be delivered with one of our parcel service partners.

 

 

What can I do if I forget my password? 

In the "My Account” section go to “Log-in” and click on “Forgotten my password”. Enter your email and we will send you a new password.

 

 

How do I return goods? 

You have the right to cancel this contract within fourteen days without specifying any reasons. The withdrawal period comprises fourteen days from the day on which you, or a third party designated by you, other than the carrier, take(s) possession of the goods.

To withdraw from this contract please inform us by sending a letter, fax or email clearly stating your wish to withdraw. You can also use our cancellation form. For further details, please read the Right of Revocation. 

Should the parcel or any of the products be damaged when you receive them, then please return them to La mer along with information specified on the delivery note and the invoice. We will refund the cost of the product/s and postage. 

If you have an adverse reaction to a product purchased through our online shop, please get in touch with our customer services team (tel.: 0049 (0) 4723 79 000, email: kundenbetreuung@la-mer.com). 

We regret that you cannot return products purchased from our authorised stockists – pharmacies, cosmetic salons and spas – direct to us.