Shipping & payment
Packaging, shipping, delivery
Your order will be delivered to the address you specified in your order. Delivery charges to Austria, Spain, Belgium and the Netherlands are 7.00 € for each order. We will inform you immediately by phone or email if there are delivery delays. La mer delivers the parcels with DHL GOGREEN and thus relies on climate-neutral shipping. With GOGREEN, La mer is making a sustainable contribution to climate protection. The transport-related CO2e emissions are offset.
The delivery time within Germany is 1-3 working days. For shipments abroad, the delivery time may be delayed.
For deliveries to the Canary Islands, a flat rate of 20 euros is charged for shipping and handling. This will not be shown on the order overview, but will only be listed on the invoice afterwards, which you should settle in this way. Without the payment of the 20 Euro shipping costs a delivery is unfortunately not possible.
You must return or hand over the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of fourteen days.
If the package or one of the products is damaged, please contact La mer Customer Service on tel 0049 4723 79 00 79 or email firstname.lastname@example.org and request a return label. You will then receive this return label by e-mail. Please also check the spam folder of your e-mail box.
In case of incompatibility of a product purchased in this webshop, we ask you to contact our customer service directly (tel 0049 4723 79 00 79, e-mail: email@example.com).
The products purchased and ordered in our authorised pharmacies, cosmetic institutes and spas cannot be claimed, exchanged or refunded directly to us.
Maturity, payment and default
The purchase price is due immediately once you place your order. You can pay using the following methods: credit card, PayPal, Sofort bank transfer, pay in advance and giropay. Please note that all unpaid invoices will be submitted to a debt collection company; no exceptions will be made.
Credit card billing is handled by: PAYONE GmbH, Fraunhofer Strasse 2-4, 24118 Kiel, Germany, Headquarters: Kiel, Kiel District Court HRB 6107, Managing Director: Carl Frederic Zitscher, Jan Kanieß, A member of the Sparkassen-Finanzgruppe.