Shipping & payment

 

Free delivery from 50 € order value within Germany

The average delivery time is 2 - 3 working days (Monday - Saturday, excluding Sundays and public holidays). Due to the current situation, deliveries within Germany can currently also take up to 5 working days.

For deliveries to Spain, Austria, Belgium and the Netherlands, the delivery time can be up to 7 working days.

It is worth ordering a little more from us right away: Already from 50 € you will receive your goods without additional shipping costs for a delivery within Germany. Up to an order value of 50 €, La mer charges a flat shipping fee of 4 € per order for one delivery. Delivery will be made to the delivery address in Germany that you specify. Delivery will be made by a parcel service chosen by us (DHL). La mer delivers the parcels with DHL GOGREEN and thus relies on climate-neutral shipping. With GOGREEN, La mer is making a sustainable contribution to climate protection. The CO2e emissions caused by transport are offset.

For deliveries to Austria, Belgium and the Netherlands, a flat shipping fee of 7 € is generally charged. For delivery to Spain under 60 €, a flat shipping fee of 7 € is also charged. Deliveries to Spain over 60 € are free of shipping costs.

For deliveries to the Canary Islands, a flat shipping fee of 20 € is charged. This will not be shown on the order overview, but will only be listed afterwards on the invoice, which you are kindly requested to settle in this way. Unfortunately, delivery is not possible without payment of the 20 € postage fee.

Delivery area

Our articles can only be delivered to Germany, Austria, Belgium, Spain and the Netherlands.

La mer does not deliver directly to Switzerland. However, you can obtain La mer products from the pharmacist of your choice or www.coopvitality.ch. Please simply go to your nearest pharmacy and place your order there.

Return

You must return or hand over the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of fourteen days.

If the package or one of the products is damaged, please contact La mer Customer Service on tel 0049 4723 79 00 79 or email [email protected] and request a return label. You will then receive this return label by e-mail. Please also check the spam folder of your e-mail box.

In case of incompatibility of a product purchased in this webshop, we ask you to contact our customer service directly (tel 0049 4723 79 00 79, e-mail: [email protected]).

The products purchased and ordered in our authorised pharmacies, cosmetic institutes and spas cannot be claimed, exchanged or refunded directly to us.

Maturity, payment and default

The purchase price is due immediately once you place your order. You can pay using the following methods: credit card, PayPal, Sofort bank transfer, pay in advance and giropay. Please note that all unpaid invoices will be submitted to a debt collection company; no exceptions will be made.

Credit card billing is handled by: PAYONE GmbH, Fraunhofer Strasse 2-4, 24118 Kiel, Germany, Headquarters: Kiel, Kiel District Court HRB 6107, Managing Director: Carl Frederic Zitscher, Jan Kanieß, A member of the Sparkassen-Finanzgruppe.