Withdrawal

 

Right of revocation and right of return in distance contracts

You have the right to cancel your order within fourteen days without providing any reasons.

The withdrawal period is fourteen days, commencing from the day upon which you or an authorised agent (third party) who is not the dispatcher took possession of the goods.

To withdraw from this contract please inform us by sending a letter, fax or email to the following address:

La mer Cosmetics AG, Laboratorium für Meereskosmetik, Hinrich-Wilhelm-Kopf-Straße 3, 27478 Cuxhaven, Germany

E-Mail: kundenbetreuung@la-mer.com, Phone: +49 (0) 4723 79 00 - 79, Fax: +49 (0) 4723 79 00 - 66

stating clearly your intention to withdraw. You can use the attached sample revocation form, which is not mandatory. In order to comply with the withdrawal period, it is sufficient for you to send us notice that you are exercising your right of withdrawal before the withdrawal period has expired.

Download the cancellation form 

Consequences of withdrawal

If you choose to withdraw from this contract, we will refund all payments we have received from you, including shipping costs (except for additional costs arising in the event of selecting a method of shipping different from the most cost-efficient standard delivery offered by us), without delay, and at the latest within fourteen days from the date on which we received your notice of withdrawal from this contract. The repayment will be made using the same payment method that you used for the original transaction, unless otherwise explicitly agreed with you; you will not be charged for this refund.

We may withhold the refund until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever is earlier. You are obligated to return the goods to us without delay, no later than fourteen days from the day on which you notified us of your intention to cancel your order. To comply with the deadline please return the items before the fourteen-day deadline has expired. You are responsible for paying for the goods to be returned.

You will only be liable for any potential reduction in value of the items if this reduction in value is due to handling on your part which was not necessary for testing the quality, characteristics, and functioning of the items.